Question 1

Are your lash trays animal cruelty free?

Accepted Answer

Yes. Nova Winks lash trays are made from a faux or synthetic mink that is derived from PBT Thread (polyurethane).

Question 2

What is the difference between your matte and regular lashes?

Accepted Answer

The matte lashes have no gloss and appear to give a darker denser look without needing to layer up more lashes.

Question 3

How do I know the tweezers will grip right away?

Accepted Answer

We hand test every tweezer personally before shipping.

Question 4

What is the main ingredient in your glue?

Accepted Answer

Cyanoacrylate. This is the main ingredient that causes the glue to bond to your natural lash.

Question 5

What is the shelf life of Nova Winks adhesive unopened?

Accepted Answer

Up to six months if stored properly.

Question 6

How long are Nova Winks Adhesives good for after opening?

Accepted Answer

Adhesives are good for 4-6 weeks if stored properly.

Question 7

How should I store my unopened lash glue?

Accepted Answer

Adhesives should be stored in a cool, dark place, out of direct sunlight. Once opened, do not store bottles in a refrigerator, as moisture can enter the bottle and react with the adhesive.

Question 8

Do you offer a sensitive glue?

Accepted Answer

Yes. We offer a Clear Glue for clients with sensitivities. Most case studies have shown that the carbon black in lash adhesive is what causes a reaction and not the cyanoacrylate.

Question 9

Does the clear and black adhesives have different dry times?

Accepted Answer

No. Both have a 3 second dry time. It’s important to note that hand speed and experience play a factor in deciding which glue to choose from.

Question 10

What’s the difference between your cream and gel remover?

Accepted Answer

The cream remover takes longer to break down the bond and is less irritating on the skin. The gel is more aggressive and for quick removals when you are short on time.

Question 11

What type of water should I use with your mister?

Accepted Answer

We recommend using Distilled water.

Question 12

Are your Fans and Misters Battery powered?

Accepted Answer

No. All of our fans and misters are USB powered and can be recharged.

Question 13

How quickly will my order arrive?

Accepted Answer

Our warehouse is open 7 days a week from 8am to 7pm and we ship orders Monday through Saturday. We send instant email confirmation with tracking information as soon as your order is ready to be shipped.

Question 14

What is your return/refund policy?

Accepted Answer

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return or exchange. Please review our policy in full and then reach out to us by phone to discuss the reason you wish to return your product. We're unable to do a full refund on any used products. Restocking fees are applied to all orders over $100 and shipping costs are not returned.

FAQ

Frequently asked questions