FAQ

Yes. Nova Winks lash trays are made from a faux or synthetic mink that is derived from PBT Thread (polyurethane).

The matte lashes have no gloss and appear to give a darker denser look without needing to layer up more lashes.

We hand test every tweezer personally before shipping.

Cyanoacrylate. This is the main ingredient that causes the glue to bond to your natural lash.

Up to six months if stored properly.

Adhesives are good for 4-6 weeks if stored properly.

Adhesives should be stored in a cool, dark place, out of direct sunlight. Once opened, do not store bottles in a refrigerator, as moisture can enter the bottle and react with the adhesive.

Yes. We offer a Clear Glue for clients with sensitivities. Most case studies have shown that the carbon black in lash adhesive is what causes a reaction and not the cyanoacrylate.

No. Both have a 3 second dry time. It’s important to note that hand speed and experience play a factor in deciding which glue to choose from.

The cream remover takes longer to break down the bond and is less irritating on the skin. The gel is more aggressive and for quick removals when you are short on time.

We recommend using Distilled water.

No. All of our fans and misters are USB powered and can be recharged.

Our warehouse is open 7 days a week from 8am to 7pm and we ship orders Monday through Saturday. We send instant email confirmation with tracking information as soon as your order is ready to be shipped.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return or exchange. Please review our policy in full and then reach out to us by phone to discuss the reason you wish to return your product. We're unable to do a full refund on any used products. Restocking fees are applied to all orders over $100 and shipping costs are not returned.